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The facility decision process to expand or contract the operation of an organisation does NOT include _____________ and ____________ in their four step model:


A) management of plant - organisation capacity
B) comparison of capacity - future demand
C) customer appreciation of product - generation of alternatives
D) consideration of risk - decision making of final plan

E) A) and B)
F) A) and C)

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A hospital's measure of capacity would NOT include:


A) medical and nursing staff.
B) operation theatres.
C) beds.
D) administration staff.

E) B) and C)
F) All of the above

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Which statement is correct? The bill-of-materials:


A) lists specific sections of each production unit.
B) lists all components needed to make an end product.
C) is not hierarchically arranged.
D) is not concerned about quantities needed.

E) A) and B)
F) A) and C)

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A process layout is a production configuration where:


A) components are grouped according to type of function performed.
B) products or clients remain in one location and required tools/equipment are brought to that location.
C) all resources needed for a specific group of products or clients are arranged in a small location.
D) processing components are placed in groups by function.

E) C) and D)
F) A) and B)

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The core business process of an organisation centres around:


A) operations resources.
B) organisations systems.
C) employees involved in the production.
D) all of the given answers.
E) none of the given answers.

F) A) and B)
G) A) and C)

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A national transport company would take into account all three time horizons, short, medium and long range in their capacity planning. Which one of the following time horizons consider the human resources in their plans?


A) long range, short range
B) long range, medium range
C) medium range, short range
D) all three time horizons

E) All of the above
F) A) and B)

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The difference between a bill-of-activities and a bill-of-materials is:


A) BOA determines activities and personnel needs; BOM lists all production components.
B) BOA only concentrates on production activities; BOM lists all production components.
C) BOA lists only personnel needs for production purposes; BOM lists components section by section.
D) none of the given answers.

E) A) and C)
F) C) and D)

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Which aims form part of Deming, Juran and Ishikawa's TQM philosophy?


A) Have useful products & services - foster employees' work satisfaction
B) Stay in business - aid community stability
C) Meet customer needs - foster employees' growth
D) All of the given answers

E) C) and D)
F) B) and C)

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What issues are most important in discussions of the future trends in operations management?

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The answer will vary from person to pers...

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What approaches would you use to compare and contrast different operational strategies?

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The four stages in operations management...

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Productivity is assessing organisational performance efficiency by measuring the ______________.


A) output
B) input
C) ratio of human resources relative to other resources
D) ratio of outputs relative to inputs

E) A) and C)
F) A) and B)

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When designing and utilising facilities what four steps are related to expansion and contracting decisions?

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(1) Forecast of future demand for produc...

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What equation would you use to measure total productivity? How does that differ from an equation for partial-factor productivity?

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Productivity = goods and services produc...

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A shopkeeper will pay far more attention to importance of purchasing the goods for his business due to:


A) ever rising costs.
B) slow technological changes.
C) dislike to learn about technical information.
D) decrease in the quality of goods.

E) B) and C)
F) A) and D)

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The organisational purpose of any inventory is:


A) to deal with uncertainty of supply.
B) to provide better customer service.
C) to be able to more advantageously purchase required materials.
D) all of the given answers.

E) A) and C)
F) None of the above

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The four stages on operations management's strategic role by Wheelwright and Hayes suggest that the operations management function has different roles at each individual stage determining the strategy of the organisation.

A) True
B) False

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Purchasing is a process of acquiring for remuneration of goods and services.

A) True
B) False

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