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Exam 11: Enterprise Systems

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Question 31

Multiple Choice

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In the context of Internet-enabled supply chain management (SCM) , which SCM activity involves bargaining and renegotiating prices and term agreements?

A) Order processing
B) Purchasing\procurement
C) Production scheduling
D) Inventory management

E) B) and C)
F) All of the above

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Question 32

Multiple Choice

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In the context of a manufacturing firm's supply chain management (SCM) system, the _____ flow area manages the movement of goods all the way from suppliers to customers, including customer service and support.

A) product
B) information
C) finances
D) statistics

E) None of the above
F) A) and B)

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Question 33

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In the context of customer relationship management (CRM), discuss how IT tools are used to improve customer service.

_____ help determine the price of goods and services when there is no set price in the marketplace.

Discuss lack of customization as it relates to the advantages and disadvantages of a cloud-based enterprise system.

A cloud-based enterprise system is generally less secure than an on-premise system.

A Chief Knowledge Officer tries to minimize the return on investment related to knowledge management systems and processes.

A cloud-based enterprise system is accessed through _____.

Explain how using a cloud-based enterprise system versus an on-premise system allows IT to shift focus.

Discuss what an organization can do with a customer relationship management (CRM)system.

Which is considered a key decision in supply chain management (SCM) related to manufacturing?

In a customer relationship management (CRM) system, which is effective in tracking and analyzing customers' buying patterns?

The _____ flow area in a manufacturing firms' supply chain management (SCM) system oversees order transmissions throughout the order-processing cycle.

In supply chain management (SCM) related to manufacturing, which of the following is considered a key decision about inventory?

A(n) _____ system is an application used in all the functions of a business and supports decision making throughout the organization.

Knowledge of how to close a sale is an example of tacit knowledge that cannot be easily captured.

In the context of supply chain management (SCM) systems, which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI) perform the same function as that of traditional EDI?

In the context of collaborative planning, forecasting, and replenishment (CPFR) , handling unforeseen problems is called _____ management.

In the context of personalization technology, which of the following is a drawback of collaborative filtering (CF) ?

Knowledge management draws on concepts of organizational learning and organizational culture.